FAQs

Can I customize my preplan template or questionnaires?
At this time, you cannot customized preplan questionnaires. The issue here is trying to maintain uniformity so that the preplans can be shared across depart...
Fri, 11 Sep, 2020 at 1:37 PM
We have concerns about the quality of Google Maps as a primary map background. Can we use another map source or our own GIS data?
Being able to use custom GIS layers is a feature we will be adding soon.  There were several critical issues that led to StreetWise choosing Google Maps ar...
Fri, 11 Sep, 2020 at 1:40 PM
Does the address entered in the Preplan Wizard have to be identical to what the dispatch center sends out for a call in order for the preplan to be easily accessed and viewed?
When a call is present on the homescreen of StreetWise, pushing the preplan button will result in the list of preplans sorting by geographic proximity to th...
Fri, 11 Sep, 2020 at 1:41 PM
Fire hydrants or water points are not appearing on the map, even though the user has selected a visible radius for "Hydrant Display""
When the StreetWise application is first opened, the server sends the latest hydrant files to the device for use in the map display. Depending on the number...
Fri, 11 Sep, 2020 at 1:43 PM
Is everyone able to track where my phone is all the time with StreetWise Responder? That seems creepy.
That is creepy (lol), and NO, your location is not tracked or displayed constantly. As you probably know by now, there are two different versions of our pro...
Fri, 11 Sep, 2020 at 1:45 PM
Why are the locations of some of my units on the map sometimes a little off from their actual location?
If you’re asking this question, there is a pretty good chance that you are either using an older iOS device, or an Android device whose location settings ar...
Tue, 30 Nov, 2021 at 3:55 PM
Cannot log in my devices, or StreetWise is not working properly, when connected to a particular WiFi network
This problem can be caused if the WiFi network has certain ports locked down by the network's administrator. Service might seem intermittent because it...
Wed, 8 Dec, 2021 at 11:52 AM
How is the use of "Staging" status handled when transferring data directly to NFIRS in a records management system.
If you’re using our StreetWise to RMS interface (such as with Emergency Reporting), much of the data created through the use of StreetWise in the field auto...
Fri, 11 Sep, 2020 at 1:55 PM
I got a new phone (or tablet) and when I try to log on I get an error message saying "This Device ID is already in use..." What gives?
Having two devices identifying themselves as the same device simultaneously would render most features of StreetWise unusable. For this reason, StreetWise h...
Fri, 11 Sep, 2020 at 1:59 PM
I just completed a preplan, but it's not showing up on my tablet!
Please remember that new preplans uploaded to our system are batch processed every half hour. New preplan information then propagates to the tablets when ea...
Fri, 11 Sep, 2020 at 2:01 PM