Having two devices identifying themselves as the same device simultaneously would render most features of StreetWise unusable. For this reason, StreetWise has an authentication system to make sure no two devices are ever logged in using the same Device ID and License Key. When you first log in to StreetWise on a device, that device generates its own unique hardware identifier (device security key) and provides that to the StreetWise server. From then on, that unique identifier must match in order for the device to communicate with the server.
When you switch to a new device and attempt to log on with the same Device ID and License Key, a brand new unique hardware identifier is sent and the server rejects it because the old one is already in the database. This is for your own protection, to keep you from ever inadvertently having two devices using the same Device ID even by mistake. The security key must be manually reset for you to re-use the Device ID on a new device.
If you have both your Device ID and License Key, you can request a reset the subscription by using THIS ON-LINE FORM. Your department’s Client Administrator can reset the device for re-installation using the Client Web Portal. StreetWise Tech Support can also reset the security key for you. Simply submit a support ticket from this portal, or call the Technical Support line at 800-718-8027. Provide the Device ID (or StreetWise alias), and ask that the Device ID’s security key be reset. Your direct contact with us will verify that it is not a mistake and our tech support agents will reset the key for you.